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Recorder Debbie Conway’s Goals (Past and Present)

Customer Care & Outreach

CUSTOMER SERVICE
Forty-three (43) percent of the Recorder’s Office employees received recognition from the Las Vegas Chamber of Commerce during the 2009 Customer Service Excellence Program awards ceremony.
Recorder Conway’s Goal is to continue providing you with excellent service while recognizing employees for their commitment to quality customer care.

COMMUNITY OUTREACH
Recorder Conway’s Goal is to continue community service efforts such as the partnership previously created with the Assessor’s Office and Recorder’s Office employees volunteer to sponsor students at Matt Kelly Elementary School; to continue partnering with Nevada’s Fight Fraud Task Force to conduct fraud prevention seminars to protect our senior citizens from real estate scams; offer records research workshops and training sessions to the public to be able to search public records.

FRAUD AWARENESS
Recorder Conway’s Goal is to continue collaborating with local and state agencies to increase public awareness and prevention of fraudulent real estate transactions.

WEBSITE IMPROVEMENTS
Recorder Conway’s Goal is to continue increasing the value of your experience on the Recorder’s website by adding new information, features, documents and instructions critical to the recording process.

AWARD-WINNING ADVANCEMENTS
Recorder Conway’s Goal is to continue implementing new, cutting edge processes, procedures technology—a practice which helped the Recorder’s Office win the National Association of Counties (NACO) Achievement Award and National Association of County Recorders, Election Officials and Clerks (NACRC) Best Practices Award for the Queue Management System, as well as the Public Administrator of the Year Award and the Eagle Award.

KIOSK/WEB PUBLIC ACCESS
Recorder Conway’s Goal is to provide the public with easier online access to records by expediting the process for obtaining certified copies of recorded documents. The Recording Kiosk is now available. Constituents throughout Clark County will be able to order and pay for copies and recording documents via strategically placed kiosks and via the Recorder’s website without having to visit the Government Center in downtown Las Vegas.

The Recorder’s Office is collaborating with other departments to provide multi-purpose kiosks that will allow the public to order copies, print copies on the spot and provide other related services.

Technology

INCREASING FUNCTIONALITY
Recorder Conway’s Goal – The recording and workflow management system that helped the Recorder’s Office reduce internal paper flow, save time, and manage the workload by quickly moving images electronically will gain even more functionality by Fall of 2018. Planned enhancements will help to improve response time in preliminary document reviews by audit staff.

PRESERVING, CONVERTING AND DIGITIZING MICROFILM
Recorder Conway’s Goal which is now complete, was to implement additional technology that will speed the conversion of more than 13,000 rolls of microfilm (dating back to 1874) to digitized microfilm for easier customer access. This process significantly reduces ongoing costs for maintaining microfilm equipment, saves time for staff and customers, and provides access to digitized microfilm images on our computer system to view, obtain and/or make copies. The improvements have allowed customers electronic access to digital images without having to visit the office.

ENHANCED CREDIT CARD SERVICES
Recorder Conway’s Goal was to give customers new options to make credit card payments by fax, through the mail and via telephone using a third-party vendor’s Interactive Voice Response (IVR) system. This goal has also been accomplished

PRODUCING AND INDEXING MICROFILM
Recorder Conway partnered with a provider to produce and index microfilm more quickly after recordation, increase consistency and accuracy of indexes and make the documents available for public access more quickly after recordation.

INCREASING CAPACITY, BACKUP AND CONTINUITY
Recorder Conway provided a new backup system for the large and rapidly growing volume of images digitized from microfilm. The new failover system and alternate location provided a backup system and helps to maintain business continuity in the event of a system failure.

DOCUMENT MANAGEMENT SYSTEM
Recorder Conway installed DocuXplorer document management system software that allowed employees to scan internal documents and create an index database for easy search and retrieval. The system linked to accounting and administrative software to provide easy access for auditors who need to import and export data into and out of Real Property Transfer Tax collections software programs.

UPGRADES TO WIDE-FORMAT PRINTING
Recorder Conway partnered together on a "go green" initiative with the Assessor’s Office by upgrading antiquated color plotters with fast, high-quality, eco-friendly color printers. The improved technology enabled both offices to replace four antiquated plotters with two new color printers.

ARCHIVAL AND PRESERVATION
Debbie's goal, to conduct a preservation project that restores historical record books to their original condition through deacidification, repair, rebinding and archival grade polyester encapsulation.

ENHANCED CUSTOMER QUEUING
Debbie's vision to provide a kiosk for customers to select which type of service in the Recorder's Office they would like to use. From Recording documents, speaking with an Auditor, to purchasing a Marriage Certificate, these kiosks assist in directing customers to the proper division or workstation; and they are currently in use




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